Returns + Exchanges

Delivery Policy – TrendzLane

At TrendzLane, we work hard to ensure your orders reach you quickly, safely, and hassle-free.

1. Delivery Time

Standard delivery within Pakistan: 3 – 5 working days.
Express delivery (selected cities): 1 – 2 working days.
International delivery (if applicable): 7 – 14 working days, depending on location.

2. Delivery Charges

Free delivery on orders above [set amount, e.g., PKR 5,000].
3. Order Processing

All orders are processed within 24 hours of confirmation.
You will receive a tracking number via SMS/Email once your order has been shipped.

4. Delivery Partners
We partner with trusted courier services to ensure safe and timely delivery.

5. Delays
While we strive for on-time delivery, delays may occur due to unforeseen circumstances (weather, public holidays, courier issues). Customers will be informed promptly.

6. Address Accuracy
Please provide complete and accurate delivery information. TrendzLane is not responsible for delays caused by incorrect or incomplete addresses.

Return & Refund Policy – TrendzLane

At TrendzLane, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

Products can be returned within 7 days of delivery.
Items must be unused, unworn, and in original packaging with tags intact.
Certain items (e.g., cosmetics, undergarments, clearance items) are non-returnable for hygiene/safety reasons.

2. Return Process

Contact our Customer Support Team via Email/WhatsApp within the return period.
Provide your order number and reason for return.
Our team will guide you through the return process and pickup/return address details.

3. Refunds

Once your return is received and inspected, we will notify you of approval.
Refunds are processed within 5–7 business days through your original payment method or as store credit, based on your preference.

4. Exchanges

You can exchange items for a different size/color (subject to availability).
If the exchange item is out of stock, a refund or store credit will be issued.

5. Damaged or Incorrect Items

If you receive a defective or wrong item, contact us immediately.
We will arrange a free replacement or full refund.

6. Return Shipping Costs

If the return is due to our mistake (wrong or damaged item), we cover the return shipping.
For other reasons, customers are responsible for return shipping charges.

Help

At TrendzLane, we’re always here to assist you. Our support team is dedicated to making your shopping experience smooth and worry-free.

1. Contact Options

Helpline: [03161544866] (Available Mon–Sat, 10 AM – 8 PM)
WhatsApp Support: [03161544866] (Quick replies during working hours)
Email: [info@trendzlane.com] (Response within 24 hours)
Live Chat: Available on our website/app for instant support.

2. Support Services

Order tracking & delivery updates
Return & exchange assistance
Payment and refund queries
Product details and size guide help
General inquiries

3. Response Time

Standard queries: Within 24 hours
Urgent order issues: Immediate priority

4. Customer Commitment
We value every customer and aim to provide fast, friendly, and reliable support. If you face any issue, reach out — our team is just a message away.